Shipping Policy
Chargeback Policy
We take chargeback claims very seriously. Any attempts to dispute legitimate transactions without cause will be met with firm action. Our commitment is to ensure all orders are processed and delivered promptly, with dedicated customer support available 24/7 to address any concerns. Given these measures, filing an unwarranted chargeback is unnecessary and unjustified.
Order Processing Time
Our goal is to process orders within 1-3 business days. Please be aware that weekends and public holidays are excluded from processing times. During high-demand periods, slight delays may occur, but we appreciate your patience and understanding.
Shipping Options
- Standard Shipping: Estimated delivery within 10-14 business days.
- Priority Shipping: Estimated delivery within 7-14 business days.
If you'd like any adjustments or further distinctions, contact us.
qualia.nyc@gmail.com